SOMA SACCO LIMITED – PRIVACY POLICY

1. How We Use Your Personal Data

Soma Sacco Limited collects and uses personal information to:

  • Register members and manage their accounts.
  • Provide SACCO services, including savings, loans, and member support.
  • Process loan applications and other member requests.
  • Communicate with members through phone calls, SMS, email, or other approved channels.
  • Share updates about SACCO products, services, and activities, where permitted.
  • Improve our services, website, security, and member experience.
  • Meet legal, regulatory, and reporting requirements.

2. Sharing of Personal Data

Soma Sacco may share personal information with authorised service providers, regulators, government agencies, and other relevant parties where necessary to provide services, meet legal obligations, or protect the SACCO and its members. We will not share personal information for unrelated purposes without a lawful basis or the required consent.

3. Retention of Personal Data

We keep personal information only for as long as necessary to provide our services, meet legal and regulatory requirements, resolve disputes, and protect the SACCO’s interests.

4. Transfer of Personal Data

Where personal information must be transferred or processed outside Kenya, Soma Sacco will take appropriate steps to ensure that the information remains protected in accordance with applicable data protection laws.

5. Disclosure of Personal Data

We may disclose personal information where required by law, a court order, or a lawful request from an authorised government or regulatory authority. Disclosure may also be necessary to protect the rights, property, security, and interests of the SACCO and its members.

6. Security of Personal Data

Soma Sacco takes reasonable measures to protect members’ personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no electronic system or method of transmitting information can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services to support its operations, improve performance, or respond to enquiries. These providers may process limited personal information in accordance with their privacy policies and applicable data protection laws.

8. Your Privacy Rights

Members have rights regarding their personal information under applicable data protection laws, including the right to access and request correction of their information and, where applicable, request its deletion or object to certain uses.

For questions, requests, or concerns about your personal information, please contact Soma Sacco Limited through our official communication channels.